Review Time
I came to the Summerville Take5 carwash on Dorchester Road in February 2025, got the RFID sticker 958962518, and put in a cancellation request 03/29/25. It's been charging me for the last 11 months. I demand a refund of $17 x 11 = $187. I will escalate this. Put me in contact with someone who can refund the money. Horrible service.
I came to the Summerville Take5 carwash on Dorchester Road in February 2025, got the RFID sticker 958962518, and put in a cancellation request 03/29/25. It's been charging me for the last 11 months. I demand a refund of $17 x 11 = $187. I will escalate this. Put me in contact with someone who can refund the money. Horrible service.
Had a complaint about management non-response to the situation. Received an e-mail that stated "rest assured you will receive a response from the Districe and Local management shortly". 14 days passed and no "response" from anyone at Take 5. Cancelled membership and enrolled with Tommy's Express Car Wash.
I bought a membership and took my car through for a quick wash. The car wash ripped my driver side mirror off. After I order the attendant and he retrieved my mirror from the car wash I filed a complaint with the manager on shift. She took down all the details and told me somebody from HR would contact me about resolving the issue. That's been a month ago now. No initial phone call and nobody's answering my calls. This is unbelievable at this point
I had a membership when they opened and at first was happy with the service, however after a somewhat short period they began not opening for reasons such as snow, break downs etc, I had driven there on four different occasions and they were closed during normal operating hours so I cancelled with the attendant who took my information in the office and said he would give it to the manager, which he did, I called to confirm it was cancelled and the manager said yes he was doing it.. one year later my wife looked at that auto deducted card we never use and asked me why I have a car wash on it when I also have Tommy's car wash, which I joined the same week I canceled take5, so I contacted them for a refund and they refused saying it was my responsibility! They said two months refund final offer. I advised them I do not use the card and everything I have is on auto deduct and auto pay and since I never used that card and did verify with their management it wasn't my responsibility to be sure they do their job.
Brought my new truck into a Take 5 car wash, while going through the car wash I heard a thump on my roof. Upon completion of car wash I examined my vehicle and found a small dent on my roof. I contacted the on site manager and reviewed the tape prior to entering the car wash. He indicated that he did not see a dent in my roof prior to me entering the car wash. He indicated he would file a claim in my behalf. Take 5 denied the claim, since this has happened 2 more vehicles were damaged at the same car wash. Take 5 does not take care of their customers and continue to deny everyones claim.
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