I experienced the absolute worst service today at a local shop. The mechanic directed me to the service area, and that was the last time he spoke to me. I was left waiting for over 20 minutes while he attended to cars that arrived after mine. A simple acknowledgment like, 'It will be a while, is that okay?' would have made a difference. I was trying to help with an oil change for a family member and ended up leaving without even a goodbye. This was my first and last visit!
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