I took my son's truck for an oil change, and less than 1000 miles later, the oil pressure light turned on. There was smoke coming from under the hood, and I discovered there was no oil left in the truck. It’s a brand new vehicle with only 8 miles on it. After the oil change, I added a quart of oil and drove it straight to the service center. They informed me that the oil filter hadn't been properly tightened. I recorded the conversation and reluctantly took the truck back in. The technician inspected it for less than 10 minutes, topped off the oil, and tightened the filter. I filed a claim with the corporate office, but could only reach customer service, who promised to relay messages. After 8-9 calls, I still hadn’t received a callback. They provided me with a claim number but no insurance company name, just a busy 888 number. Eventually, I made a claim through my insurance, and they contacted the manager I had met. He claimed my truck was checked out thoroughly, but my insurance adjuster requested documentation, which they could not provide. Now, I need to pay a dealer to check for potential damage, which will take at least an hour. I don't understand how they could assess the truck in just 10 minutes. I’m still unable to reach anyone at the service center beyond customer service, who keeps forwarding messages. If there's no damage, my insurance says I have to cover the costs. I will be contacting the better business bureau and possibly an attorney.
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