I would give 0 if I could. They get NO stars from me! I went to Take 5 to get an oil change on a brand new 2025 Kia Sorento. I just found out that they put the wrong oil in my vehicle. And likely why it has been stalling/hesitating slightly ever since! I got the vehicle brand new in 2025 and it was not doing any hesitating before I went to Take 5. I spoke to the manager Brian at the location on Powers Ferry Rd in Marietta, GA. He refused to refund me. He says it’s out of warranty but I had no idea I couldn’t trust them or had a reason to complain. I thought they were competent and doing the correct job I paid them for. Even after I told him that the Kia dealership said my vehicle is NOT to have W30 only W20 because using the wrong oil could mess my vehicle up. And it’s a European oil as well, that was not supposed to be put in. I want my money back. They risked the health of my vehicle despite my oil cap saying W20 on it. And now I see several BBB complaints that are about many things they do wrong including putting the WRONG OIL! DO NOT TRUST TAKE 5 for your oil changes. Many of the “positive” reviews are fake or family/friends of the employees or customers who didn’t know they should verify if it was the correct oil or not.
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