This is a warning to be very careful when returning something to Takealot! I ordered 4 tablets, I first ordered 1 liked what I saw and a week later bought the other 3. I needed them to play music and audio visual content in my restaurants. After a few weeks and after many different attempts we couldn’t get the tablets to do what we needed so I returned them. They credited the 3 but said the 1 tablet (the first one I ordered) went over the 30 day return policy and could not be credited. I wasn’t happy with that as I had spent a lot of money with Takealot over the year and felt they could make an exception as I was such a ‘good customer’ so I mailed them explaining that I wasn’t happy with them not refunding me for the one tablet and that they should make an exception. They responded that it was their policy and they couldn’t. Even though I wasn’t happy I continued to buy things for my businesses and my home from Takealot and to be honest forgot about the tablet. A couple of weeks passed and I remembered that Takealot still had my Tablet and I rep**** to the rejection mail telling them I would like it back. I didn’t hear back from them. Some time passed and I again mailed them to enquire about the whereabouts of my tablet. They responded it’s passed the 30 return policy and the tablet has been ‘disposed of’ WHAT?!? A R4000 tablet that I paid for that belonged to me was disposed of? Are you joking? No final notification, no SMS or mail to tell me that this would happen. All I am being told now is ‘Read the return policy’ this is the worst business practice I’ve ever heard of! How can you dispose of something that doesn’t belong to you? I have cancelled my Takealot More subscription and will never ever buy from these *****’s again! I’ve spent over R100000 alone on Takealot this year and this is how I’m treated! Wow is all I can say!
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