I ordered two kettles and a door sensor from a seller. Upon delivery, I received the wrong parcel. I promptly reported the mistake and was understanding, considering it was the holiday season. I logged the issue with the support team, who informed me that a driver would be sent to collect the incorrect parcel. They stated that only after retrieving the wrong item would they process a refund or send the correct items. Unfortunately, this left me without gifts for my family during the holidays. The driver attempted to collect the parcel on four different occasions. Each time, I made it clear that I should keep the kettles and only the incorrect parcel needed to be collected. Due to ongoing poor communication and failure to follow instructions, this process caused significant inconvenience. Eventually, after these unsuccessful attempts, they stopped sending anyone. I suggested a practical solution: deduct the value of the incorrect parcel and refund the remaining balance to my account. So far, no further action has been taken, and the issue remains unresolved. I am very dissatisfied with how this situation has been managed and will not be using this seller again.
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