I pay for the premium service specifically to avoid delivery issues. I made a purchase yesterday expecting same-day delivery, but instead, the order was scheduled for today. Now, at the end of the day, my order hasn't even been shipped. I carefully selected items that were urgently needed and confirmed their availability. Not only was there no update on the order status, but I also received no communication regarding the failure to deliver as promised. After multiple calls to customer service, I was informed that the items might arrive at the branch by 6 PM, but they refused to deliver today. I chose items that were supposed to be delivered the same or next day, as I needed them urgently for tomorrow. This situation is completely unacceptable.
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