TAL used to provide excellent service, no mistakes on deliveries, the drivers were courteous. But in the last 2 years these core values have deteriorated. Delivery service unreliable, now we have to pay, they push they we join their TAL more and collect from us. The items delivered were wrong. The notifications come very late, so what’s the point of providing an option to reschedule when the guy is at your door and you’re not home (think, people of TAL). Then this causes the driver to be irate!? Whose fault, TAL and the driver, whose fault? Not the customer. The items delivered were entirely wrong! Many times wrong. What is going on on the floor? I have suspicions the mistakes are not simply mistakes but possibly deliberate. TAL has become an unverified marketplace. I received items where th clearly the packaging has been opened. Some packing was soooo sticky and dirty. Once there was a driver who threw the boxes over our fence, on a rainy day and now chewed by our dog. Did they apologize for their untrained driver’s behavior, of course not!
But to give them credit, out of my several complaints, I have spoken to two, maybe 3 professional customer service agents who even followed through the status of the complains I made. Of those, I’ll gladly give 11/10 rating for their service.
So TAL don’t hold your customers hostage. There are now other online reseller providers and I am happy to also see more and more direct delivery service from direct suppliers.
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