Everything was fine until my IP was banned due to entering the wrong password. After over two years of monthly payments, my download speed plummeted from 115 Mbps to just 10 Mbps. It feels like I'm being throttled. I've contacted support, but their last response was unacceptable, claiming my concerns were sufficient. I’m paying for a premium package that should provide speeds between 100-115 Mbps. It's been eight days without any further communication on how they plan to address this issue or offer compensation.
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