Review Time
Everything was fine until my IP got banned for entering the wrong password. I've been paying monthly for over two years. After the ban, my download speed dropped from 115 Mbps to just 10 Mbps, as if I’m being throttled. I reached out to the support team, but their last response was frankly unacceptable, stating that it was sufficient. No, it's not! I'm paying for a premium package that should offer speeds between 100-115 Mbps. It's been 8 days since then, and I've received no further updates or information on how they plan to resolve or compensate for this issue.
Everything was fine until my IP was banned due to entering the wrong password. After over two years of monthly payments, my download speed plummeted from 115 Mbps to just 10 Mbps. It feels like I'm being throttled. I've contacted support, but their last response was unacceptable, claiming my concerns were sufficient. I’m paying for a premium package that should provide speeds between 100-115 Mbps. It's been eight days without any further communication on how they plan to address this issue or offer compensation.
I purchased a premium account through a reseller, who provided clear instructions and ensured timely delivery of the code. Many people seem to misunderstand how the 65GB every two days works; it's based on a scalable method. If you download 60GB on the second day of purchase, it will be available again on the fourth day, not the third. Some reviews seem to overlook this unique workflow. While it may seem unusual, it's not a scam. My advice is to buy through a reseller for better customer service.
I didn’t receive premium access even two days after my payment. I complained via a payment service and received a refund within 24 hours. I suspect their business strategy involves not really offering any digital services, banking on the fact that many customers won’t complain, especially those who paid via credit card instead of easier methods like PayPal.
Avoid this service at all costs. They will take your money without providing any service. When you submit a help ticket, they don’t respond. They are dishonest. Additionally, the anti-spam question is confusing, making it difficult to submit requests.
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