Everything was fine until my IP got banned for entering the wrong password. I've been paying monthly for over two years. After the ban, my download speed dropped from 115 Mbps to just 10 Mbps, as if I’m being throttled. I reached out to the support team, but their last response was frankly unacceptable, stating that it was sufficient. No, it's not! I'm paying for a premium package that should offer speeds between 100-115 Mbps. It's been 8 days since then, and I've received no further updates or information on how they plan to resolve or compensate for this issue.
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