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I experienced a serious platform issue while trading through TakeProfitTrader using Tradovate.
On February 4, there was a known incident affecting NinjaTrader Web and Tradovate Web (internal server/login errors). During this time, I was already in an active trade.
The key issue:
I was using the TradingView + Tradovate integration, and I was able to log in and place trades. However, in the middle of the trade, TradingView logged me out of Tradovate, and I immediately lost the ability to manage or close my position.
By the time access was restored (after 10:00 AM), my trade had already been closed out, and I lost my accounts due to circumstances completely outside my control.
I contacted support immediately and explained the situation clearly. However, I received a generic email stating:
the issue was “limited strictly to login access”
“trading activity was not affected”
they reviewed it and claimed I was “not impacted”
This response is not accurate based on what happened in real time, and no meaningful review of trade logs or proper investigation was shared with me.
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