I ordered as a premium user, and the experience was incredibly frustrating. My order took two and a half hours to arrive despite multiple calls to customer service. Each time, they either refused to cancel or assured me it was on the way, even promising a quick delivery that never happened. I was persuaded to accept a cold order, and when I requested a refund, they only offered a small voucher. This was a total waste of time and money, and it felt very dishonest.
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