My recent experience with Talabat has been extremely disappointing and raises serious concerns about the transparency and integrity of their customer support operations.I applied for the ADCB Talabat Credit Card offer and fulfilled every requirement, including spending AED 5,000 within the 45-day period. According to the promotion, I should have received AED 750 as a reward in my Talabat account—but nothing was credited.When I contacted ADCB, they confirmed that my reference number is 100% correct. However, Talabat repeatedly rejected it as “account not found.”This immediately pointed to an issue on Talabat’s end.Unfortunately, contacting Talabat support only made the situation worse.The so-called “live chat” feels almost entirely automated.Responses are scripted, repetitive, and lack any real engagement. Different “agent names” appear, yet they speak in the exact same robotic manner. It is very difficult to believe I was speaking with actual humans.The experience strongly suggests chatbot or semi-automated systems being used while presented as human agents.I was promised multiple call-backs that never happened.At one point, I received a call that rang for less than half a second—clearly done just to mark the case as “attempted contact” without actually speaking to me.This behavior is unacceptable from a major company.There is a clear lack of accountability, transparency, and genuine customer service. Customers should not be forced to fight for a promotional reward they rightfully earned, nor deal with evasive support systems designed to delay or deflect responsibility.Unless Talabat improves its customer support processes, stops disguising automated responses as human interaction, and resolves legitimate issues promptly, I cannot recommend the service based on my experience.
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