I’ve been a regular user of Talabat in Dubai, but a recent experience has left me frustrated and disappointed. I received a wrong order and promptly reported the issue through their support chat. I provided clear evidence — including the delivery receipt and photos of the package — yet their team insisted on a very specific photo of the food items themselves, which I no longer had, as the items were disposed of once I realized they were incorrect.Despite explaining the situation and submitting the available proof, Talabat refused to offer any compensation or resolution. Their approach felt rigid and dismissive, lacking the flexibility and fairness you’d expect from a leading delivery platform.I understand the need for verification, but when valid proof is given and the customer has a genuine complaint, there should be a willingness to investigate with common sense and not rely solely on technicalities. This experience has really shaken my trust in Talabat’s customer care.
Claim your business profile now and gain access to all features and respond to customer reviews.
