The worst most incompetent customer service. I was promised a refund in writing on the chat and then told later a refund would not be provided because I have requested too many refunds and am a suspicious customer- wow. Mind you, Talabat has to approve refund requests with proof. I do not make a decision on that. How absolutely ridiculous! How is it my fault that refunds were provided for orders that were not satisfactory? This is the most corrupt and unethical thing I have ever heard! I was made to feel like a criminal for them providing refunds for their own negligence! Shame on you Talabat! 7 different agents will use copy and paste responses to resolve your complaint and don’t have the ability to write English correctly. They have 0 comprehension and critical thinking skills and no one is quality checking their customer service. Clearly these people don’t use food apps in their own life so they are not aware of issues that arise when you order something! Their so called “immediate management” is absolutely pathetic and have no idea what they are doing! Low level third class customer service agents who read off of a script with poor English but seem to have good English when they want to deflect and blame you! Extremely annoying agents with 0 skills that can’t handle anything! Imagine not being able to call or email customer service but instead use a chat service with agents who copy and paste responses with no individual attention and care! Shame on you Talabat! Your entire customer service is pathetic and below standard!
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