Worst Customer Support Experience Ever!I am extremely disappointed with the customer support I received. This has been, without a doubt, the worst experience I’ve ever had with any company. This company clearly hires unprofessional, clueless agents who have no authority, no problem-solving skills, and no care for customers whatsoever.I placed an order yesterday and received it incomplete, despite paying the full amount. I immediately contacted your customer support via live chat, providing clear proof with photos and specifying exactly which items were missing.Instead of receiving a proper response or resolution, I was met with over 10 automated replies from different agents, all repeating the same generic apology without addressing my case. I still can't believe I got 10+ automated replies from different agents—all identical, meaningless, and useless.Then I received 7 phone calls from different agents, and the responses were pure nonsense. The agents clearly lacked authority and professionalism. They are scripted! At one point, they told me that their system detected certain actions on my account that prevented them from resolving the issue. When I asked for clarification, they refused to explain due to “privacy reasons”—effectively avoiding responsibility and turning the blame on me. They admitted there was a problem with my order but claimed they couldn’t do anything because of vague “system restrictions.” When I asked for clarification, they refused to explain, hiding behind a "supposed privacy" policy. This is not just unhelpful. You are turning the blame on me without clear reasons? It’s insulting!I asked multiple times for a supervisor escalation and a phone call from their supervisor to resolve the issue. Nothing happened. No supervisor ever called me back! My request was simply closed without fixing anything. For a company that claims to care about customers, this is a joke.Even after 24 hours and repeated attempts, all I got were the same automated, generic replies. No explanation. No solution. No accountability. It’s obvious they do not care about their customers, service quality, overall customer satisfaction or basic human decency!I am beyond frustrated. I expect a refund for the missing items or, at the very least, a discount coupon for this nightmare of a service.This company has just lost a loyal customer. I will never use your service again.To make matters worse, this company doesn't even provide a proper hotline to reach a real human or file a complaint. Another clear sign of unreliability and poor reputation. It's just a pure untrustworthy organization!
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