it was horrible. i ordered some groceries from talabat mart and i chose to pay with visa. so i payed then when i was done the order disappeared like i hadnt made an order, and the value i payed was over 700 EGP. and it had already been taken from my band account. so i called customer service. i got in a call with an agent and he didnt know what to do so he gave me another agent but he didnt know what to do also. so then they finally gave me a so-called manager named Karim but when i asked what his full name was he literally said karim bas. and that was an extremely rude response. then i asked him to send out my order because i had already paid but he insisted to say that the money would be returned in 7 working days which is too much. then when i insisted for him to give me his manager or boss he said he had nothing to do and that the boss wasn't available and that he was the highest person in that current shift. after that i kept arguing with him for him to at least give me my money back but then he closed the call without giving a heads up
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