I had the displeasure of using Talabat recently, and it was an absolute nightmare. My order ID was #1561638818, and despite their promise of a 30-45 minute delivery window, it turned into a saga of incompetence and frustration.Their live tracking feature is a joke. I watched in disbelief as the driver took a scenic route to prolong my agony. After an excruciating hour, the app cheerfully declared my order as delivered, though I hadn't received a thing. Naturally, I reached out to their customer service for help.The response? Blame-shifting and gaslighting. They had the audacity to claim the driver had handed my food to a "boy with glasses" at my location and even alleged that he'd called me for confirmation. A bold-faced lie. I never received any such call, and when I tried to contact the driver, surprise, surprise, he conveniently went MIA.According to their so-called support, the driver would return in 10 minutes to rectify the situation. Guess what? Thirty minutes later, still nada. The cherry on top? The driver had the nerve to lecture me about checking with the security guard at my location. As if it's my job to ensure their incompetence doesn't ruin my meal.I provided clear instructions and even sent pictures of my location, yet the driver still managed to bungle it up. No attempt at verification, no basic customer service etiquette—just a slapdash approach to delivery that's frankly appalling.Save yourself the headache and avoid Talabat like the plague. This was hands down the worst experience I've ever had with a delivery app, and I wouldn't wish it on my worst enemy. They've lost a customer for life, and I'll be sure to warn everyone I know to steer clear.
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