I recently had a highly unsatisfactory experience with Talabat that compels me to warn potential customers. I ordered dinner from Burger Boutique through Talabat, and not only was the delivery late, but the order was completely wrong. Upon notifying Talabat, they sent another order, which again was incorrect and arrived cold and inedible.Despite multiple assurances from the help center staff that the issues would be resolved promptly and that I would receive fresh, correct food, the problems persisted. The follow-up on their service promise was non-existent; no calls were returned as promised, and the resolution offered—a mere QAR 15.00 compensation for a QAR 175.00 order—was both laughable and insulting.I have since reached out multiple times via email to seek a proper resolution and a full refund, attaching evidence of the incorrect orders. It has been over a week without any acknowledgment or response from their customer service team.This experience has shown a severe lack of professionalism and customer care from Talabat. It’s disappointing to see how little they regard their customers’ satisfaction and time. I advise anyone considering using their service to think twice if expecting reliable and responsive customer support.
Claim your business profile now and gain access to all features and respond to customer reviews.
