We have used Talibat on several occasions. The vast majority were either not delivered or delivered so late that they were sent back as cold and inedible.On one occasion the item delivered by Pizza Hut did not arrive but was shown as delivered. They swore blind that it had been delivered. Eventually, after investigation, they admitted it had not been delivered. Clearly the item was taken by the delivery driver for personal use, and not for the first time no doubt. Perhaps Talibat translated into English means “thieves” !However, the biggest issue is the lack of “customer service” and we use the word service very loosely ! Their constant sarcastic and meaningless apologies and fake promises to resolve any problems are contemptible at best and fraudulent at worst.In trying to recover our money we eventually revceived an online message saying it would be returned within 5-7 working day. That time scale elapsed and no sign of any refund. When we complained they changed their mind and said the refund can only be used in the App. There followed a series of nearly 50 emails in a 36 hour period featuring the following low IQ buffoons – some even had more than one attempt – none of which was capable of solving the problem - Yomna HassanAya Abdelsalam Nehal GamalOmar ElsayedEman MohamedMostafa MohamedMahmoud ShafeyAhmed YasserWaleed MohamedSalma HamedAhmed HosnyMohamed TalaatOmnia MuhammedHaytham Abd El-SabourReem RiadShawky MahmoudEvery single email was virtually identical featuring well know repetitive phrases such as -“Please accept our sincerest apologies for the inconvenience”“Thank you for sharing your details regarding what happened, we never want you to experience such inconvenience when using our service.”“Again, we sincerely apologize for this experience”“We’re very sad to know that we didn’t manage to deliver a satisfactory service to you.”These 70 odd words appear over 2000 times !Frankly we will never get out money back but we don’t care. Its not about the money – we leave bigger tips at restaurants – it’s about the principal of unscrupulous vagabonds thieving their ay through life.Our review is here to help others. If just one person decides not to give free food to a delivery driver or a cent to Talibat then it will have been worth the time and effort.
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