I order food from Tabalat very frequently amounting to around 300 QR.I ordered 25 Original Snack box of KFC, I received 5 of them with spicy chicken and two with only one chicken. I contacted Talabat they told me I will get a refund. They call me after 10 mins, they want me to tell them the exact amount of wrong items as I didnt specify at first.I opened 25 snack box and checked them one by one. After telling the guy how many wrong items and putting back again, he told me he needs pictures. I wasted 30 mins between talking to them and talking to the guy, opening the boxes checking them one by one although this is not supposed to happen, and I don’t have time for their requests. I really don’t recommend it. Then I submitted a ticket with what happened. I find today that they closed my request and updated the status to resolved altjough they did nothing. There are many other apps who appreciate loyalty and care about their customers unlike Talabat!
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