On 05/08/2021 I have placed McDonald's order for delivery through Talabat. As shown in the "order summary" I have placed an order for Large Chicken Mac Meal (Without Lettuce, Without Mayonnaise, Without American Cheese). Basically, a plain sandwich for my 10 year old son. When I received the delivery, the bag was sealed having the delivery receipt on the outside mentioning the same order details as shown on my Talabat order. When my son opened the order to enjoy his meal he found a SPICY Grand Chicken Sandwich with extra Jalapeños and all add ons. I have called Talabat and informed them that I received a wrong order and send them the photo of the sandwich pack + the receipt on the sandwich packaging (which has all the details of the sandwich). At 1:30am I received a call back from Talabat Customer Service informing me that they also need a photo of the INGREDIENTS INSIDE THE SANDWICH!!! I informed the customer service that is the most ridiculous request I have ever received. You are calling me 1:30am asking for photo of the INGREDIENTS!! Though I have went an extra mile and provided a photo of what I received. Any reputable delivery company that has the bare minimum standards will apologise for this and have the meal replaced (which costs AED 32/-). However, I was shocked when the customer service informed me that they will not be able to replace without photo of the INGREDIENTS. I informed him how about also sending someone to taste the sandwich and check whether it is spicy or not!!! If there is a minus rating I would have given for this review but unfortunately "0" is the minimum. Not for the meal that was wasted or the value of the meal but for the type of response you get from these companies and how they respond back to customers. Such companies should not be allowed to operate without having minimum standards for consumer rights, supervision and customer satisfaction.
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