The service has been unsatisfactory. Almost every grocery order I place has missing items, yet I am consistently billed for products that are not delivered. When I submit support requests, they are marked as “resolved” without any proper resolution. Even after communication with the support team, I am clearly informed they cannot help, while the incorrect charges persist. This is not an isolated incident — it has occurred multiple times. Charging customers for items they did not receive and then refusing to rectify the issue is entirely unacceptable. The company needs to take responsibility and improve both its order accuracy and customer support systems.
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