Customer Care service is pathetic. Better to fire the team and bring in a chatbot to give the same response for any question asked by the customer. I'm a pro subscriber and order a product which I received in a damaged condition as well as the size doesn't match. Every time I talk to the customer care team for an exchnge, I hear only them saying that my feedback has been considered and closing the ticket without my consent. Where on Earth this can be called as providing a resolution? Customer Care team in Qatar region are utterly useless and should undergo a professional training. There is no email for escalating the issue to the line managers. Customer Care team denies to answer the use of Social@talabat(dot)com email, I presume they doesn't even know the use of it.
Do not expect the consumers to use the trash that's being delivered.
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