The products received do not match their online representation. The quality is not as advertised. I attempted to return my items, but the process has been nearly impossible. Their website states returns are allowed within 14 days for a refund. I received my order on November 19 and have been trying to return it since. They claim a 20% refund is all I can receive in this case, or a 25% discount on a future purchase, which I will not consider. I’ve inquired about the reason for the lack of a full refund but have not received a response. I plan to contact my credit card provider for assistance. This is certainly not the brand I remember.
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