I ordered a long coat and, after a long wait, received a small, poorly packed item. The coat was badly creased and of poor quality. Trying it on revealed it was two sizes too small, even though I ordered my usual size. The sleeves were uncomfortably tight. I repacked it and emailed customer service. After much back and forth and sending a requested photo, they refused to issue a refund or credit unless I provided my Visa details and offered me just a 20% refund. I will never shop here again as they don't support their products and make the return process unnecessarily complicated.
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