Booked a return private taxi a year in advance for £500 and it didn’t turn up at the airport to get us when we arrived. We made our own way to the resort and tried to cancel our booking for the return because we didn’t trust that they would arrive to take us back to the airport. They wouldn’t allow us to cancel and said we would lose our money if we did. They forced us to keep the booking instead of making alternative arrangements. We confirmed our booking 3 times in the week leading up to the return and was assured that they were coming. Turns out no driver had been assigned to our booking and they didn’t turn up again. Their only solution was to book an uber but we’re in the mountains where no Ubers will actually accept a booking like this. They also only suggested we use “local taxis” of which were all fully booked because it’s such a busy time. We missed our flight and had to pay £700 in additional transfer and taxis plus a new flight of over £500 for all of us. Avoid this company like the plague they do not know how to do their jobs and actually create problems that do not need to exist. Terrible customer service.
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talixo is the leading global operator of pre-booked ground transfers to the international travel industry. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide reliable, high-quality rides, helping travellers enjoy easier, more connected journeys from door to door.
