Completely unacceptable experience. Everything was functioning well in the morning, but by the afternoon, I lost access to my emails. The internet was still operational, but I couldn't access my emails. I attempted multiple times using the usual method, but I only received a blank screen in response. I tried logging into my account through the service’s portal, but it wouldn’t recognize my information, which had previously been saved. I spent 5 hours being transferred between 9 different agents, none of whom were helpful, just repeating the same questions and responses. The last agent informed me that the company no longer recognizes or supports email domains associated with a previous provider. Are they no longer that provider, or was this just more misinformation? I was told to change my access email address, but since I can't log in, how can I do that? I definitely do not want to change my email address for all my business, medical, and personal contacts, especially given my medical issues. They were utterly useless.
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