Review Time
Talk Talk are absolutely the worst service provider I have ever had the misfortune to deal with. Tried to upgrade my account to include broadband in November 2025 and they keep sending out the new contract then cancelling it for no reason. Their customer service team are useless both via phone and on line chat. It is now 3 months since my original request to add broadband and I’m not waiting a moment longer. I am moving my business to another provider - anyone other than TALK CRAP TALK
Wifi its self is fine ( as it should be ) but the prices would regularly change and trying to contact them is an absolute nightmare. Contract ended just to find out i have to specifically tell them my contract has ended else they'll keep charging me. oh and you also have to wait another month for ur account to be closed so they can steal one last payment:0
Simply the worse negative experience I,ve encountered, hard to believe this is another sub- standard UK company with all the trappings of a shady operation like a hole in the wall somewhere, , their internet loading was a snails pace, they upped the monthly bill without consultation , their answering machine was a brand of gibberish English when they often avoided answering their phones, , they even demanded I should keep paying off bills while they increased them, don,t go near them, horrendous experience, like a trap with claws of a lion, when threatening thru a collections agency all consequences they cause their good patrons a headaches ...they are beyond understanding of a business that needs patrons that can keep them in business,,, who needs enemies when when we have this flaky jibber jabber lot, who maintain a series of head games and tag passing, trying to wear their patron down with their dispute, , , all bs and low quality attitude, stay away from yet another bad UK broadband call center operation..
In October 2024, I cancelled my internet service due to a house move. After setting up a new service at our new location, I found out months later that I was still being charged for the old service. After a frustrating 90-minute call with the support team, I made no progress. We then contacted our bank to reverse the direct debit, which successfully retrieved our funds. Now, the company is sending threatening letters, stating that if we don't repay the money with interest, they'll hand us over to a debt collector. All we did was reclaim our funds. This situation has deeply affected my wife, nearly causing her a breakdown. The company should be held accountable for their practices.
Completely unacceptable experience. Everything was functioning well in the morning, but suddenly in the afternoon, I lost access to emails. The internet was still operational, but email access was gone. I attempted several times using the usual method, only to receive a blank screen in response. I tried logging into the account management section, but it wouldn’t recognize my information, which had previously been saved. I wasted 5 hours, 5 HOURS, being transferred among 9 different support agents, none of whom provided any assistance, just repeating the same questions and answers. The final agent informed me that the service no longer recognizes or supports any email addresses associated with certain domains. Are they not the same service anymore, or was that just another misleading statement from an agent? I was told I need to change my access email address, but since I can't log in, how am I supposed to do that? I really don’t want to update my email address for all my business, medical contacts, and friends—especially given my medical issues. They were, once again, utterly unhelpful.
Completely unacceptable experience. Everything was functioning well in the morning, but by the afternoon, I lost access to my emails. The internet was still operational, but I couldn't access my emails. I attempted multiple times using the usual method, but I only received a blank screen in response. I tried logging into my account through the service’s portal, but it wouldn’t recognize my information, which had previously been saved. I spent 5 hours being transferred between 9 different agents, none of whom were helpful, just repeating the same questions and responses. The last agent informed me that the company no longer recognizes or supports email domains associated with a previous provider. Are they no longer that provider, or was this just more misinformation? I was told to change my access email address, but since I can't log in, how can I do that? I definitely do not want to change my email address for all my business, medical, and personal contacts, especially given my medical issues. They were utterly useless.
A rating below zero is deserved for this company. They provide zero service during the contract and then insult you with bogus charges for direct debit cancellation after you've already paid a month in advance. They fail to inform you of the terms and conditions upon leaving, hiding behind these to justify their unreasonable charges. The customer service is nonexistent, and when you finally reach someone with limited English skills, they only provide condescending responses. Stay away from this dreadful company; their overall low rating is well-deserved. Avoid, avoid, avoid!
I wouldn't even give a single star. This company is terrible, and their service is atrocious. My complaint remains unresolved, and I haven't received the promised compensation. I attempted to contact my complaints handler to find out how much compensation I'm owed, but they forced me to wait 30 days to calculate the amount due to product faults and poor service. After multiple calls, I was disconnected after a lengthy wait, and they closed my complaint without resolution because they couldn't reach me. I still have not received my compensation. No one has contacted me to resolve this or apologize. Do not choose this company. Customer service is nonexistent. Call handlers make you wait excessively, and they fail to follow up. They don't care about their commitments or your issues.
The company is introducing a charge for its call service, which allows you to cancel your contract without penalty due to this change. They have emailed confirming this option. I assisted my elderly father in attempting to cancel his contract, and the experience was disgraceful. The representative initially stated there would be an £89 cancellation fee but later confirmed he could cancel without penalty. This process took an hour and a half due to the convoluted customer service system. At the end, they requested to keep the direct debit open to take a full month's payment and provided information on how to claim any overpayment back, which would require more lengthy interactions. This exemplifies how the company's customer service benefits them, not the customers. I advise you to accept the difficulty and exit while you can.
Extremely poor service. My internet has been down for days, and I spent a total of 4 hours in online chat trying to resolve it. After one engineer visit and a new router, I still had no internet six days later. Another hour of online chat revealed that the issue was supposedly the Ethernet cable, even though they sent a new one with the router, making it hard to believe both cables are faulty. I am seriously considering leaving for good.
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