Completely unacceptable experience. Everything was functioning well in the morning, but suddenly in the afternoon, I lost access to emails. The internet was still operational, but email access was gone. I attempted several times using the usual method, only to receive a blank screen in response. I tried logging into the account management section, but it wouldn’t recognize my information, which had previously been saved. I wasted 5 hours, 5 HOURS, being transferred among 9 different support agents, none of whom provided any assistance, just repeating the same questions and answers. The final agent informed me that the service no longer recognizes or supports any email addresses associated with certain domains. Are they not the same service anymore, or was that just another misleading statement from an agent? I was told I need to change my access email address, but since I can't log in, how am I supposed to do that? I really don’t want to update my email address for all my business, medical contacts, and friends—especially given my medical issues. They were, once again, utterly unhelpful.
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