In October 2024, I cancelled my internet service due to a house move. After setting up a new service at our new location, I found out months later that I was still being charged for the old service. After a frustrating 90-minute call with the support team, I made no progress. We then contacted our bank to reverse the direct debit, which successfully retrieved our funds. Now, the company is sending threatening letters, stating that if we don't repay the money with interest, they'll hand us over to a debt collector. All we did was reclaim our funds. This situation has deeply affected my wife, nearly causing her a breakdown. The company should be held accountable for their practices.
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