Hello to everyone who’s reading this review. Please take it very very seriously if you decide to give this company a chance. My advice to you. DON’T!
My demographic is that I am a 76-year-old, white – Jewish female, who was considering using this company for the first time.
I tried, including this morning, five times to get through to a United States representative and each time I called I wound up with someone in the Philippines who refused to transfer me to a US representative until I gave them personal information. When I explained that I am new and I would give this new information about myself to the person in the United States, they still refused. I’ll be honest when I tell you that I ended each conversation by saying FU multiple times because I was so frustrated.
My advice to anyone reading this review - DO NOT WASTE YOUR TIME!
No one should be deprived of the opportunity as a US resident to speak with a US representative without having to give personal information to someone in the Philippines. It is outrageous and HIPPA regulations protect our privacy against giving information out to someone we are not directly doing business with.
If anyone else has experienced the same experience as I have, it’s important that you write it here on this site so everyone knows that there are other options out there to choose from.
Asking for help with therapy is difficult enough. Starting out the journey is not easy and it’s filled with anxiety. Having to come up against what I have as many of you have with this company, is outrageous. It is obvious going forward you’re never going to be able to speak within an American representative without having to go through someone in the Philippines. That to me is a game changer for anyone who is looking for therapy and needs to speak to someone immediately.
We as Americans should be able to have contact with the US representative without having to go through a third-party.
There are other avenues out there where you actually can get to a US representative. No one in the Philippines has the right to ask you for your information beforehand before transferring you to a US representative. That is a HIPAA violation of your rights to privacy.
Remember that, and keep complaining to this company and encouraging people to move onto to somewhere else.
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Talkiatry offers human, virtual mental health care from clinicians who take insurance.
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