I strongly advise against using this service. I switched my number in July 2025 due to poor service, including the inability to use mobile data during calls. Now, five months later, they are incorrectly reporting missed payments on my credit file, even though my account should have been automatically closed upon leaving. They acknowledged the account is settled but refuse to remove the negative marks from my credit score, claiming it accurately reflects my history. It is not accurate to report missed payments for a service no longer provided. Their administrative mistakes are affecting people's lives, and I am now forced to escalate this issue to the Ombudsman.
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