Been in EU, Ireland,UK & Ukraine for 4 months with my job. .Plan included 5 GB data outside UK in EU and Ukraine. ,unlimited calls and texts to UK. Since i got ferry to Netherlands ,no service,no data,no calls,no incoming calls. I went with my car to Ukraine. All my mobile banking apps is connected with talk mobile number.Saturday night Netherlands,just got from ferry,no service no data,no phone calls and 2000 miles ahead to go.
After 1 month Talk Mobile increased the 40% price on top of original amount written in one month rolling contract.Because of no service i managed to speak with talkmobile via webchat, indian customer service told,that i will be charged if i will call customer service. They said that italkmobile tried to call me. How i can answer phone call if there is no service, no phone coverage. After 2 months i managed to receive incoming calls from UK.
Indian call centre staff barely speak english, cant understand their accents.Then they done investigation after investigation nothing happened.I went to Resolver and then to CEDR.
I i returned to Ireland,then Northern Ireland which is a part of UK,i had no data at all,but i was able to call and to receive calls.Sometimes no service at all,asked for CEDR to investigate this matter. Indian customer service say that Northern Ireland is another country and its not covered.
Talk mobile offered £30 later £75 compensation.I provided evidence that i received over £6300 loses and damages because i was not be able to deal with my clients in UK. Talk mobile take moneys for service they dont provide. When i was overseas i had no option,but to be with talk mobile,Requested £3000 compensation.
CEDR investigator answered my phone call with very thick african accent. It was very hard to understand him.I rejected Talk Mobile £75 offer ,and CEDR decision in talk mobile favour. And they charged 40 % higher amount then 30 days rolling contract for no reason. I am attaching CEDR final decision
CEDR found that find that the evidence establishes that the company did provide its services to the level to be reasonably expected by the average person which means no coverage,no incoming,outcoming calls,no mobile data which is included in roaming and this is reasonable service.And after that they offered £75 compensation.I rejected compensation ,CEDR decision is final and i decided to publish my expierence.
Dont use Talk Mobile.i am attaching evidence
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