I have been a dedicated customer of the service for a long time, regularly sending money to my family without any problems. Recently, I attempted to send funds to my nephew, who is in the ICU and needs urgent assistance. Instead of providing support, the company halted the transfer and insisted that I submit my bank statement to verify the source of my funds. This is utterly unacceptable. I paid for your service, and you should not have the right to scrutinize my personal financial matters in this way. Delaying funds during a medical emergency is incredibly distressing and reflects a lack of empathy and customer care. After years of loyalty, this incident has shattered my trust in the service. I am extremely disappointed.
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