Review Time
Poor verification process during registration. I submitted my Carte de Légitimation (CDL), which is an official Swiss government-issued ID, multiple times as requested. However, the support team kept rejecting it and asking for a “Swiss government-issued ID,” clearly not understanding that the CDL is exactly that. It seems they are not familiar with official Swiss ID documents. Very frustrating experience.
I have been a dedicated customer of the service for a long time, regularly sending money to my family without any problems. Recently, I attempted to send funds to my nephew, who is in the ICU and needs urgent assistance. Instead of providing support, the company halted the transfer and insisted that I submit my bank statement to verify the source of my funds. This is utterly unacceptable. I paid for your service, and you should not have the right to scrutinize my personal financial matters in this way. Delaying funds during a medical emergency is incredibly distressing and reflects a lack of empathy and customer care. After years of loyalty, this incident has shattered my trust in the service. I am extremely disappointed.
⚠️ Caution: My Funds Are Stuck, No Refund Provided I had a very negative experience with the service. I attempted to send money to my home country, but the transfer never went through. Furthermore, the company has not refunded my money. I reached out to customer support several times, but the problem persists without resolution. There has been a lack of proper explanation, timeline, and accountability. It is incredibly stressful and disheartening to have your hard-earned money inaccessible with no clear communication. Based on my experience, I highly recommend steering clear of this service. A money transfer platform should be dependable and transparent, and this one has fallen short on both counts. Please exercise caution and explore safer, more trustworthy options.
This service is indeed a scam. I strongly recommend not using it. The positive reviews appear to be fabricated. I tried sending money to my home country, but the transaction has been pending indefinitely, and they haven't refunded my money. I plan to report them on every platform and seek legal action.
This company is a scam. Avoid using it at all costs. All the five-star reviews seem fake. I tried sending money to my home country, but the transaction has been pending for ages, and they haven't refunded my money either. I will report them everywhere and consider legal action.
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