Talkspace app is functional and my provider is capable but if you have a problem with the service the customer service is awful if you get helped at all. I had a credit and I was rescheduling an appointment that my provider missed and she sent me a better appointment after I had already rescheduled. By mistake I booked it without cancelling my first rescheduled appointment and I accidentally paid instead of cancelling the old one first and using the credit. I have now paid twice for the same appointment.
My error, no big deal I'll just inform customer service and get a refund for the extra time I paid, no big deal right? Well that was 8 days ago! Nobody has gotten back to me! Talkspace owes me $175 and is dodging me!
I pay out of pocket for this service so when errors like this happen it's very significant to me.
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Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.
Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.See more
