I love my therapist, she is the best. This review falls nothing in her, she has been nothing but amazing.
The app itself could really benefit from some policy adjustments, particularly regarding the $60 rescheduling fee. Charging clients for moving a session—even with 12 hours’ notice due to emergencies—feels overly rigid and can come across as lacking empathy. In situations like unexpected hospital visits, having no flexibility in the 24-hour policy is especially discouraging and may push clients away rather than support them.
Additionally, while sessions are listed as 30 minutes, a significant portion of that time is spent discussing scheduling for the next appointment, leaving closer to 20 minutes of actual session time. It may be worth reconsidering how that time is structured or extending sessions slightly to ensure clients feel they are receiving the full value they expect. Small changes in flexibility and time management could greatly improve overall client satisfaction and trust.
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Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.
Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.See more
