I’ve been trying to contact this company for several days after they sent an engineer out to fix my internet connections. The engineer told me that I wouldn’t be charged for the visit as it was Talktalks equipment that failed. However, they have gone ahead and charged me £75 for the visit. I’m now finding it impossible to speak with anyone to see about getting the amount refunded. I was told that somebody would phone me back within 48 hours. That time has passed, and I haven’t been called.
I’ve chatted with several advisors on WhatsApp and have got absolutely nowhere. In all, a very frustrating and time consuming experience. Maybe that’s what they want, hoping that I’ll just give up.
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TalkTalk is a UK-based broadband provider on a mission to do things differently. Since entering the market in the early 2000s, we’ve challenged the status quo. Today, we’re still shaking things up – with fast, reliable, broadband at prices that won’t break the bank, and customer care that actually cares.
We’re TalkTalk – and this is A Better Way to Wi-Fi. Find out more by visiting https://www.talktalk.co.uk/
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