My experience with customer service has been incredibly frustrating! I have faced ongoing issues with being overcharged for billing fees that shouldn't apply. Despite raising the issue yearly, the fees keep reappearing, and no credits are issued as the complaints were not made within a 14-day window. The blame is shifted to the accountant who initially raised the concern, but they don't address the issue promptly. Claims of no record of my complaints are false, as I have proof with reference numbers and emails. It feels like there’s no interest in rectifying these errors. Consequently, I will be leaving for a provider that ensures accurate billing.
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