Review Time
I would like to rate it NO STARS but i can't.
You still have the guts to ask for another invoice to be paid after all this, Explain please:
I am requesting clarification on the bill you claim I owe.
According to my records, your company has overcharged me £241.96 instead of the correct amount of £164.85, based on my contracted rate of £54.95 per month.
You are now asking for an additional £81.35, which I do not accept.
Since October, I have repeatedly phoned and emailed to renew my contract.
Each time, I was told that your systems were experiencing issues due to a merger and that I would be refunded for the overpayment.
Despite these assurances, no refund has been issued.
Before Christmas, I also reported a serious fault on my line. I completed all the required checks, yet the issue persisted.
Each time I contacted customer support, I was told the line was being tested, but no fault was ever acknowledged.
The fault remained until I transferred to EE on 21/01/26, at which point it disappeared immediately.
This strongly suggests that no meaningful action was taken to resolve the issue while I was still your customer.
Given these circumstances, I do not intend to make any further payments until the overcharged out of contract fees are refunded.
Talktalk business have also said they can not find any of my telephone calls on their records, how convenient for them.
The failure to renew my contract was due to your system issues, not any action on my part.
I expect this matter to be resolved promptly.
I AM SURE I WILL GET SOME ANSWERS NOW, AS I AM REPOTING YOUR COMPANY TO TRADING STANDARDS
Service dawn more than 12 hours seco d time in couple of months period.
No information given by customer service.made complain they close the case without giving information. Poor customer service. Not suitable company for small businesses.
After encountering challenges with security due to the company's system, I was assisted by a representative named Dom. He not only provided me with a new router but also managed to reduce my bill by around 50%. While previous support agents from another center were also excellent, Dom truly recognized our value as customers and exceeded our expectations. I want to acknowledge that the other agents I interacted with were fantastic as well, though I didn't catch their names. My only suggestion for the company would be to enhance the clarity of the back office for your outsourced support centers.
After being a customer for 2.5 years, I was surprised to find charges for paper bills that I had never incurred before. When I questioned this, I was told it was in their terms and conditions, and they had the right to implement these fees. Now, they are refusing to refund the charges. I strongly advise against using this service and recommend checking your bills carefully, as they may impose unwanted charges and deny refunds, which feels like theft! I lodged a complaint, and to my dismay, they called me on Christmas Day to address the issue, showing a lack of consideration for our holidays. Their response to my complaint stated that the charges were non-refundable.
The new platform they are using is quite frustrating. The previous billing system was excellent, allowing easy access to various accounts and invoice downloads all in one location. Now, I have to log into multiple systems to retrieve invoices for my two accounts. The new system is definitely not user-friendly!
My experience with customer service has been incredibly frustrating! I have faced ongoing issues with being overcharged for billing fees that shouldn't apply. Despite raising the issue yearly, the fees keep reappearing, and no credits are issued as the complaints were not made within a 14-day window. The blame is shifted to the accountant who initially raised the concern, but they don't address the issue promptly. Claims of no record of my complaints are false, as I have proof with reference numbers and emails. It feels like there’s no interest in rectifying these errors. Consequently, I will be leaving for a provider that ensures accurate billing.
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