After being a customer for 2.5 years, I was surprised to find charges for paper bills that I had never incurred before. When I questioned this, I was told it was in their terms and conditions, and they had the right to implement these fees. Now, they are refusing to refund the charges. I strongly advise against using this service and recommend checking your bills carefully, as they may impose unwanted charges and deny refunds, which feels like theft! I lodged a complaint, and to my dismay, they called me on Christmas Day to address the issue, showing a lack of consideration for our holidays. Their response to my complaint stated that the charges were non-refundable.
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