I would like to rate it NO STARS but i can't.
You still have the guts to ask for another invoice to be paid after all this, Explain please:
I am requesting clarification on the bill you claim I owe.
According to my records, your company has overcharged me £241.96 instead of the correct amount of £164.85, based on my contracted rate of £54.95 per month.
You are now asking for an additional £81.35, which I do not accept.
Since October, I have repeatedly phoned and emailed to renew my contract.
Each time, I was told that your systems were experiencing issues due to a merger and that I would be refunded for the overpayment.
Despite these assurances, no refund has been issued.
Before Christmas, I also reported a serious fault on my line. I completed all the required checks, yet the issue persisted.
Each time I contacted customer support, I was told the line was being tested, but no fault was ever acknowledged.
The fault remained until I transferred to EE on 21/01/26, at which point it disappeared immediately.
This strongly suggests that no meaningful action was taken to resolve the issue while I was still your customer.
Given these circumstances, I do not intend to make any further payments until the overcharged out of contract fees are refunded.
Talktalk business have also said they can not find any of my telephone calls on their records, how convenient for them.
The failure to renew my contract was due to your system issues, not any action on my part.
I expect this matter to be resolved promptly.
I AM SURE I WILL GET SOME ANSWERS NOW, AS I AM REPOTING YOUR COMPANY TO TRADING STANDARDS
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