If anything goes wrong you are in for a very stressful time. My most recent and most ridiculous 'customer service' experience with TalkTalk was on the 23rd March. Basically my net connection has been disconnecting too often, it's now unreliable. I have a good idea what I'm doing and I have already worked out that this issue is not due to my devices or VPN etc. The only way I could find to contact them was an online help, it starts off with awful AI and then it transferred to what claimed to be a human but they often write like a broken AI. They kept me on the chat for over 3 hours going round in circles with no answers and still did not resolve my issue, they were getting me to do irrelevant checks repeatedly, answering with nonsense, and asking if there was anything else they could help with before they go despite not even beginning to fix my issue. It was obvious that they were trying to get me to quit the chat, to just leave, but I persisted for over 3 hours before letting them know that I was unhappy with what they were doing, at which point they abruptly terminated the chat. I know from some of the things said that the people on the other end had no idea what they were talking about. Basically once they know that you use a VPN they refuse to help with disconnections - they just repeat that you need to turn the VPN off, reset for 20mins and not use a VPN. Does Talktalk advertise that they do not permit VPNS? Or at least if you do, they will not help with any faults with your Talktalk service. The online help was rude, beyond unhelpful, illogical, often just nonsense. My only chance to give feedback was an email asking for a rating which of course is not followed up on. Talktalk do not deserve my money, I am currently looking for a contract elsewhere. If you intend to use a VPN then be aware that they will not help you at all if their service is at fault, effectively VPNs are not allowed on Talktalk. I have never written a review on here but I'm doing this to help others avoid stress like this, it really concerns me how this experience must be for older or less tech capable people.
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