I had a dreadful experience with the customer service. I filed a claim for a damaged item purchased through their platform over two months ago, and despite several follow-ups, the issue remains unresolved. They eventually canceled my claim and directed me to contact the seller, who ignored all my emails. This is unacceptable. I deeply regret using this service. I usually use another platform, which is much faster, more professional, and customer-focused. This was my first and last experience with them.
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