I made a payment through this service to a travel company, but it turned out to be a scam — I never received the service I paid for and the agency stopped responding. When I reached out for assistance and submitted a claim, they canceled it without providing any solution. Instead of resolving the issue or investigating the fraud, they are now sending me payment reminders for a service I never received. This is extremely disappointing and unprofessional. This platform is supposed to protect customers, not enable scams. Very bad experience — I feel like I was scammed.
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