Want to offset some of the positive reviews that Tandem is prompting people to write via their app. They deleted my account claiming I violated their policies and when emailed for clarification, one of their reps sent an incredibly nasty message just saying there was a rule violation, and that their decision was final and I wouldn't be getting a refund. I had to contact Apple and then my credit card company for a refund for the yearly fee. Incredibly poor customer service. I have a right to know why I was banned so that I can improve my behavior or dispute the other user's claims. Does someone really deserve to be cut off from 1 million other users because they have a disagreement with 1 user? Hope this app and the company behind it goes out of business.
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Tandem is the leading global language learning community. When it comes to learning languages, Tandem believes that actually speaking from day one is the fastest way to become fluent. This means developing a platform that connects people from across the world so they can practice speaking languages together.
