Tried to setup an account at least 3 times in the last months. The first time the process failed, They directed me to wait 24 hours and try again whic I did…fail…called them again, they said I had sometime in the pass tried to setup an account which now had my sin number associated with it and it had to be deleted. Told me to wait 48 hrs while they deleted the old account which I did….failed…called again…..same story…asked to speak to a supervisor, which I did but had to go through a filing complaint process. Spoke to supervisor…gave him, every email address I have ever used, phone numbers and addresses. They cannot find the account with my sin number, so his words, unless I provide the information, they cannot help me….this has been going on for over 3 weeks. I asked what is the process to escalate. He said up to 55 days…..wow….i am done…will be closing out all of our accounts and getting the hell away from this enterprise.
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