I have issues eith my esim (unable to make calls or send receive sms). When downloading a new QR code it displayed an error on the code so I was unable to use it. I tried for days with different tech staff but because I could bo longer receive sms I couldn't get the one time pin. Eventually they told me they would express post a new sim to my address. It's been 5 days since they said than and according to the AUS POST shipping number they gave .e it hasn't been sent yet. I confirmed it with the online chat and they apologised but couldn't give me an ETA for the new Sim. I've made a complaint with the TIO and they gave given Tangerine 2 weeks to sort but I'm not confident. Tangerine has also sent me a bill for the month lol. DO NOT CHANGE YOUR MOBILE SERVICE TO TANGERINE. EVER!
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